Usability testing with people with disabilities

What you get

• Your product is tested by a group of users with varying disabilities, for example, autism, low vision, and motor impairments.
• Video clips from the usability tests – both highlights and the full version.
• A prioritized list of the issues found and suggestions on how to solve them.
• Presentation of the findings by one of our accessibility experts.

Photos from usability tests

Pictures speak louder than words, so here are some photos from previous user tests that we’ve carried out.

A blind user who navigates an app with his braille display:

An elderly person using an app for e-books:

A young man with motor impairments using eye-tracking to surf the web:

Why this is so awesome

Testing with users with disabilities gives you insights that will improve the accessibility and usability of your site. So it’s way better than testing with people without disabilities.

Finding the users to test with can be difficult since some disabilities make the test situation complicated. We work with a group of people with different disabilities who have received specialized training on being part of a user test, making it possible for you to get feedback from all groups of users.

Our test groups usually consist of users with:

• Vision impairments
• Cognitive impairments
• Motor impairments
• Reading impairments
• Hearing impairments

How we’ll work

We always work together with you to decide on which tasks should be tested and on which type of devices.

Each test session lasts around 60 minutes and is recorded. You’ll get a video summary and complete clips from all the test sessions. If you want to participate during the test sessions, just tell us and we’ll set it up!

You decide on how you want the results presented. Communicated directly to the project team? Written report? Skype meeting? We’re flexible!

Some of our cases

Council of the European Union

We performed usability tests of the Council’s site consilium.europa.eu with users with impaired vision, motor, hearing, cognitive and reading abilities. This resulted in a prioritized list of improvements, segmented by the different roles that were responsible for the improvements – designers, developers, editors, and management.

Thank you very much for your great presentation! I found that the findings are described in a very friendly way even for non-technical profiles.

I received very good feedback from my managers. They’ve considered the reports clear and well structured and the presentations were also very appreciated.

Storytel, Nextory, and Bookbeat

We helped e-book companies improve the accessibility of their apps by carrying out a total of ten usability tests with people with disabilities that affects their ability to read print. Each test was filmed and we based the presentation and results on highlights from the user tests. This project was carried out on behalf of the Swedish Agency for Accessible Media (MTM).

Watching users struggling with some of our most basic tasks really gets to you! We really needed to see this.

Tyresö municipality

We helped this municipality in Stockholm with its inclusive design work by carrying out usability tests of their new site before the release date. The result showed a lot of low-hanging fruits that were fixed before release. The site was later awarded IDG:s prize for best municipality site 2019 in Sweden.

Almost all your suggestions are quick to implement. I think we’ll be done with 80% of them within 2 sprints. And this work will benefit more than just people with disabilities.

Prices

• Large
  ~ 9500 euros
  Large usability test with 8 users. We’ll recruit participants, plan the sessions, conduct the tests, and provide a detailed analysis of the results. We’ll also write an article on our social media channels about the great job you’re doing with accessibility and inclusion.
  Learn more
• Medium
  ~ 6500 euros
  Usability tests with 5 users. We’ll recruit participants, plan the sessions, conduct the tests, and provide a detailed analysis of the results.
  Learn more
• Small
  ~ 4500 euros
  Small user test with 3 users. You provide the test scenarios and you do most of the analysis yourself. We’ll focus on recruiting participants, conducting the tests, and delivering the videos quickly.
  Learn more

Get the price in your currency (xe.com). We work worldwide.

Discount if you combine with an accessibility review

Usability testing and accessibility review by an expert complement each other very well. Especially if you both want to fulfill accessibility guidelines (which expert reviews are best at) and deliver a better user experience for all users (which usability tests are best at).

We’re so keen on getting you to combine both an expert review and a user test that we’ll knock 20% off the total price. Oh, what a great deal! Go ahead and order before we change our minds 😉

Order a usability test

Tell us what you’d like to order by mailing hello@axesslab.com or call us at +46 101 99 41 17.

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