Online Banking Accessibility & EAA Compliance
Are you working at a European bank aiming to meet new accessibility requirements? Then you’re in the right place. We help you understand where you stand today, what to prioritise right now and how to move forward.
Get a clear picture of your accessibility – and what to do next
We’ve helped many banks over the past 10 years improve their digital accessibility and work towards meeting requirements like the European Accessibility Act (EAA).
A good place to start is to get a clear picture of where you are today and build the knowledge you need to take the next step.
Every organisation is different, so feel free to book a meeting with us. We’re happy to talk through your situation and share practical advice on how to approach this based on where you are today.
Trusted by banks across Europe
We’ve worked with banks and financial institutions for over 10 years, supporting teams across digital accessibility, compliance and implementation.
Understanding where you are today
No matter where you are in your accessibility journey, it can feel challenging.
You’re likely working in a complex organisation, with multiple websites, apps and documents that need to meet requirements like the EAA. It’s not always clear where to start, what matters most or how everything fits together.
This is where it helps to have someone by your side who has done this before, with banks in similar situations.
Questions we often hear:
- What actually needs to be compliant, and what does not?
- Where are the biggest risks today?
- How do we prioritise across systems, documents and teams?
- How do we move from one-off fixes to something more structured?
Accessibility quickly becomes both a technical and organisational challenge.
European Accessibility Act (EAA) – What you need to know
How we help you move forward
Accessibility audits and GAP analysis
A common starting point is to create a shared understanding of the current state.
We review key services such as websites, apps, documents or selected customer journeys, and help you see where you stand in relation to WCAG and EN 301 549.
The result is not just a list of issues, but something your organisation can actually use: a clearer picture, a prioritised view of what matters, and a realistic way forward.
What’s new in the European EN-standard update from 2.1.2 to 3.2.1?
From insight to action
Many organisations have already done audits. What they often need next is help turning that into actual change.
That is where we spend most of our time.
We work closely with developers, designers, product owners, content teams and accessibility leads to help make accessibility concrete and actionable.
Sometimes that means reviewing a specific flow together. Sometimes it means supporting a design system. Sometimes it means helping fix a large number of documents or improving how things are built going forward.
We can support with both short-term needs and long-term collaboration, depending on what is most useful for your organisation.
Documents and compliance
For many banks, documents, reporting and compliance requirements are where accessibility becomes most difficult.
There are often large volumes of PDFs, multiple owners, and unclear processes for how documents should be created, reviewed and maintained.
We support both the practical work and the structure around it — from auditing and fixing documents to helping you organise how accessibility is handled across teams.
We can also support with accessibility statements, compliance reporting and communication connected to applicable requirements.
Accessibility statement – let us create it for you!
System Generated PDF Accessibility
How to handle accessibility reporting under the European Accessibility Act (EAA)
Accessibility across the full service
Accessibility requirements do not only apply to websites and mobile apps. In many cases, they also include physical interfaces and connected systems, such as self-service flows, terminals, kiosks and ATM .
We help you understand how these parts fit into the overall picture, and how to approach challenges like ATM accessibility in a practical way.
European Accessibility Act (EAA) – Kiosks, touch screens and physical devices
From individual efforts to a way of working
Fixing issues is important, but making accessibility sustainable requires more than isolated efforts.
We support organisations in building long-term accessibility capability across teams and roles. That can include strategy, governance, planning, KPI work, training, internal networks, and support in setting better requirements for suppliers and partners.
The goal is not only to solve today’s issues, but to make future work easier and more consistent.
Accessibility training, workshops and talks
Flexible support — based on where you are
Some organisations come to us because they need a quick answer. Others already have momentum and want to scale their work.
We adapt to that.
Sometimes we support a specific team or project. Sometimes we work more broadly across the organisation. And sometimes we act as an ongoing partner over a longer period of time.
Why Axess Lab
We have worked hands-on with digital accessibility for over 10 years, supporting banks and financial institutions in complex environments.
We work close to real products and real teams, not just guidelines, helping you turn requirements into something practical and doable.
We combine deep knowledge of standards like WCAG, EN 301 549 and EAA with hands-on experience in building, fixing and improving digital services.
Most importantly, we focus on making accessibility work in practice, in your organisation, with your teams.
Get clarity on your accessibility
We are happy to talk through your situation and see what would be most useful for you.
Contact us
Or reach out directly at hello@axesslab.com
Trusted by companies that care
We’re proud to collaborate with hundreds of organisations worldwide to make digital spaces more inclusive.
We work world wide, if you need help send us an email!
hello@axesslab.com