iPhone X – Welcome Screen Inaccessible to Blind Users

I just got the new iPhone X. To my surprise, the first impression was not good at all for me as a user with a visual impairment. Apple usually don’t let me down, but now they seem to have made blunder.

Explain what happened in text, please!

Ok, so I use a screen reader that speaks information about the elements on the screen as I hold my finger over them.

The first screen was totally blank to me, I got no information on how to proceed. Visually, there is text there, but I can’t see it and it’s not read with the screen reader. So it doesn’t help me.

I couldn’t swipe across the screen to find elements to interact with, which I usually can.

After struggling a while I found an element at the very bottom of the screen that said: “Home indicator, dimmed. Swipe one finger up from the bottom of the screen to go home”. I tried it even though I don’t want to go to the home screen, but it was the only thing I could do. That led me to the installation process.

So I made it, but the experience was far from pleasant. I think many people with visual impairments will get stuck here and have to ask for sighted help, compromising their independence. Apple, hope you’re listening. Fix this please!

Get notified when we write new stuff

About once a month we write an article about accessibility or usability, that's just as awesome as this one! #HumbleBrag

Simply drop your email below.

We work world wide, if you need help send us an email!